Returns & Refunds

Effective Date: March 26, 2026

At Aurelion Apparel Ltd, customer satisfaction is important to us. If you are not fully satisfied with your purchase from aurelionapparel.com, you may request a return in accordance with the terms below.

This Returns & Refunds Policy applies to all orders placed through our website for women’s fashion products, including dresses and tops.

By placing an order on our website, you acknowledge and agree to this policy.

1. Return Eligibility

You may request a return for eligible items within 14 calendar days of the date your order is delivered.

To qualify for a return, the item must meet all of the following conditions:

• The item is unused, unworn, unwashed, and undamaged
• The item is returned in its original condition
• All original tags, labels, and packaging are still attached or included
• The item shows no signs of wear, perfume, deodorant, makeup, stains, alteration, or laundering
• The return request is submitted within the required return period

We reserve the right to reject returns that do not meet these conditions.

2. Non-Returnable Items

For hygiene, product integrity, or promotional reasons, certain items may not be eligible for return unless they arrive damaged, defective, or incorrect.

Non-returnable or restricted items may include:

• Final sale or clearance items
• Gift cards (if offered)
• Promotional or complimentary items
• Items marked as non-returnable on the product page
• Items returned in used, washed, altered, or damaged condition not caused by us

If any item is not eligible for return, this will generally be stated on the product listing or at the time of purchase where applicable.

3. How to Request a Return

To start a return, please contact our customer support team before sending any item back.

Please email us at:

aurelion@aurelionapparel.com

Your return request should include:

• Your full name
• Order number
• Email address used for the order
• Item(s) you wish to return
• Reason for return
• Clear photos if the item is damaged, defective, or incorrect

Please do not return items without prior authorization, as unauthorized returns may not be accepted or may delay processing.

4. Return Approval and Instructions

If your return request is approved, we will provide you with return instructions, which may include:

• The return mailing address
• Return reference details
• Packaging requirements
• Any additional instructions needed for proper processing

Items must be securely packaged to prevent damage during return transit.

Returns sent without sufficient identification may experience delays or may not be processed correctly.

5. Return Shipping Costs

Unless the return is due to our error (such as receiving a defective, damaged, or incorrect item), customers are generally responsible for return shipping costs.

This means:

• You are responsible for arranging and paying for the return shipment
• Original shipping charges are typically non-refundable
• We recommend using a trackable shipping service and retaining proof of postage

We are not responsible for returned items that are lost, delayed, or damaged in transit when being sent back to us.

6. Damaged, Defective, or Incorrect Items

If you receive an item that is:

• Damaged on arrival
• Defective
• Incorrect (wrong size, style, or item sent due to our fulfillment error)

please contact us within 48 hours of delivery.

When reporting such issues, please provide:

• Your order number
• A description of the issue
• Clear photos of the item
• Photos of the packaging, if relevant

Once reviewed and confirmed, we will work with you to offer an appropriate resolution, which may include:

• A replacement (if available)
• A refund
• Another reasonable solution at our discretion

7. Exchanges

At this time, we may not always be able to guarantee direct exchanges due to inventory availability.

If you would like a different size, color, or style:

• Please contact us first to confirm availability
• If a direct exchange is possible, we will provide instructions
• If an exchange is not available, you may be asked to return the eligible item and place a new order separately

Exchange requests remain subject to item condition, return eligibility, and stock availability.

8. Inspection of Returned Items

All returned items are inspected upon receipt before any refund or exchange is approved.

During inspection, we may verify:

• Condition of the item
• Presence of original tags and packaging
• Signs of wear, washing, damage, or misuse
• Whether the returned item matches the authorized return request

If the returned item does not meet our return conditions, we may:

• Reject the return
• Issue only a partial refund where appropriate
• Return the item to you at your expense, where applicable

9. Refund Approval

Once your return has been received and inspected, we will notify you of the outcome of your refund request.

If approved, your refund will generally be issued to the original payment method used at checkout.

Refunds may include:

• The item purchase price (for approved eligible returns)
• In some cases, shipping charges only if the return is due to our confirmed error

Refunds will not normally include:

• Original shipping charges for standard customer-initiated returns
• Return shipping costs paid by the customer, unless otherwise agreed
• Additional fees charged by your bank or payment provider

10. Refund Processing Time

After a refund is approved, please allow approximately 5–10 business days for the funds to appear in your account.

Please note:

• Processing time may vary by bank, card issuer, or payment provider
• International transactions may take longer
• Temporary payment authorizations are controlled by your bank and may clear on a different schedule

If you have not received your refund after the expected timeframe, please first check with your bank or card provider, then contact us if you still need assistance.

11. Refused or Ineligible Returns

A return may be refused if:

• The return request was submitted outside the allowed return period
• The item has been worn, washed, altered, or damaged after delivery
• Tags, labels, or packaging are missing
• The item falls under a non-returnable category
• The item returned does not match the authorized return request
• The item is sent back without prior approval

If a return is refused, we may notify you and, where applicable, arrange to send the item back at your expense.

12. Order Cancellation

If you need to cancel an order, please contact us as soon as possible after placing it.

Please note:

• Orders can only be cancelled before they are processed for fulfillment or shipment
• Once an order has entered packing or dispatch, cancellation may not be possible
• If cancellation is no longer possible, you may need to wait for delivery and then request a return under this policy

If a cancellation is approved before shipment, any eligible refund will be issued to the original payment method.

13. Chargebacks and Payment Disputes

If there is any issue with your order, we encourage you to contact us directly before initiating a chargeback or payment dispute.

We are often able to resolve concerns relating to:

• Delivery delays
• Return requests
• Refund timing
• Damaged or incorrect items
• Billing concerns

If a payment dispute is opened, we may provide relevant documentation to the payment processor, including order records, tracking details, customer communications, and applicable policy information.

14. Policy Updates

We may update this Returns & Refunds Policy from time to time to reflect changes in our business operations, customer service procedures, or legal requirements.

Any updates will be posted on this page with a revised Effective Date.

15. Contact Us

If you have any questions about returns, refunds, or exchanges, please contact us:

Aurelion Apparel Ltd
Website: aurelionapparel.com
Email: aurelion@aurelionapparel.com
Phone: +44 7563 826936
Business Address: Flat 18, Florence Court, St. Marys Road, London, NW10 4BH, United Kingdom