Contact Us

Thank you for visiting Aurelion Apparel.

If you have any questions about our products, your order, shipping, returns, payments, or general customer support, please feel free to contact us. We are committed to providing a smooth and reliable shopping experience and will do our best to respond as quickly as possible.

Customer Support

For all customer service inquiries, please contact us using the details below:

Aurelion Apparel Ltd
Website: aurelionapparel.com
Email: aurelion@aurelionapparel.com
Phone: +44 7563 826936
Business Address: Flat 18, Florence Court, St. Marys Road, London, NW10 4BH, United Kingdom

What You Can Contact Us About

You may contact us for assistance with:

• Order status and tracking
• Shipping and delivery questions
• Returns and refund requests
• Exchanges (where applicable)
• Payment and billing support
• Product questions
• Size or fit inquiries
• Website issues
• General customer service

Email Support

The fastest way to reach us is by email.

Email: aurelion@aurelionapparel.com

When contacting us, please include the following where applicable:

• Your full name
• Order number
• Email address used at checkout
• A brief description of your question or issue
• Photos, if you are reporting a damaged, defective, or incorrect item

This helps us assist you more efficiently.

Phone Support

You may also contact us by phone during our customer service hours.

Phone: +44 7563 826936

If we are unable to answer immediately, please leave a message or contact us by email for faster support.

Business Address

Our registered business contact address is:

Flat 18, Florence Court, St. Marys Road, London, NW10 4BH, United Kingdom

Please note:

• This address is provided for business correspondence and customer contact purposes
• Please do not send returns to this address unless instructed by our support team
• Return requests must be approved in advance according to our Returns & Refunds Policy

Response Time

We aim to respond to most customer inquiries within 1–2 business days.

During busy periods, promotional events, weekends, or holidays, response times may be slightly longer, but we will make every effort to assist you as soon as possible.

Before Contacting Us

To help resolve your inquiry faster, we recommend reviewing the following pages first if your question is related to store policies:

• Payments & Billing
• Returns & Refunds
• Shipping & Delivery
• Privacy Policy
• Terms of Service

These pages contain important information about orders, payments, delivery, returns, and customer rights.

Thank You

We appreciate your interest in Aurelion Apparel and value every customer.

If you need help before or after placing an order, please don’t hesitate to reach out. We are here to support you.