Shipping & Delivery Policy

Thank you for shopping with Aurelion Apparel. This Shipping & Delivery Policy explains how orders are processed, shipped, and delivered when you make a purchase on aurelionapparel.com (the “Website”).

Please read this policy carefully before placing an order.

1. General Information

Aurelion Apparel Ltd is an online fashion retailer offering women’s clothing, including dresses and tops.

We aim to process and ship orders as efficiently as possible while maintaining quality checks and order verification procedures.

Business Information:
Aurelion Apparel Ltd
Website: aurelionapparel.com
Email: aurelion@aurelionapparel.com
Phone: +44 7563 826936
Business Address: Flat 18, Florence Court, St. Marys Road, London, NW10 4BH, United Kingdom

2. Order Processing Time

Orders are typically processed within 1–3 business days after:

• Payment has been successfully authorized
• Billing and fraud checks have been completed
• Product availability has been confirmed

Please note:

• Orders are not usually processed on weekends or public holidays
• During high-demand periods, promotional campaigns, or seasonal sales, processing may take longer
• Processing times are separate from shipping transit times

If there is a significant delay with your order, we may contact you using the email address provided at checkout.

3. Shipping Destinations

We may ship to selected domestic and international destinations, depending on logistics availability and carrier service coverage.

Available shipping destinations will be displayed during checkout.

If your country or region is not available at checkout, it means we are currently unable to deliver to that location.

4. Estimated Delivery Time

Estimated delivery times begin after the order has been processed and dispatched.

Typical estimated delivery times are:

• Processing Time: 1–3 business days
• Standard Shipping: 5–12 business days

Total estimated delivery window: approximately 6–15 business days

Please note that these are estimated delivery times only and are not guaranteed unless explicitly stated otherwise.

5. Delivery Delays

Delivery may be delayed due to circumstances beyond our reasonable control, including but not limited to:

• High shipping volume
• Carrier backlogs
• Customs inspections or customs clearance delays
• Weather conditions
• Public holidays
• Incorrect or incomplete shipping addresses
• Failed delivery attempts
• Remote or rural delivery areas
• Regional transport disruptions

We are not responsible for carrier delays once an order has been handed over to the shipping provider, but we will make reasonable efforts to assist customers where possible.

6. Shipping Fees

Shipping fees, if applicable, will be shown clearly at checkout before payment is completed.

Shipping costs may vary depending on:

• Delivery destination
• Order value
• Weight or size of items
• Promotional shipping offers
• Selected shipping method (if multiple methods are available)

Any free shipping offers, if available, will be subject to the conditions displayed on the Website at the time of purchase.

7. Order Confirmation and Dispatch Notification

After placing an order, you will typically receive:

1. Order Confirmation Email – confirming that your order request has been received
2. Shipping Confirmation Email – confirming that your order has been dispatched (where applicable)

If tracking is available, tracking details may be included in the shipping confirmation email.

Please note that receiving an order confirmation does not necessarily mean final acceptance of the order if later issues arise such as payment verification, fraud review, or stock availability problems.

8. Tracking Information

If tracking is available for your shipment, we will provide tracking information once your order has been dispatched.

Please note:

• Tracking updates may take time to appear after dispatch
• In some cases, tracking may be limited depending on the destination or shipping carrier
• If you do not receive tracking information or have concerns about delivery, please contact us

Customer Support Email: aurelion@aurelionapparel.com

9. Customs, Duties, and Import Taxes

For international orders, your shipment may be subject to:

• Customs duties
• Import taxes
• VAT or GST (where applicable)
• Brokerage or handling fees

Unless otherwise stated, these charges are generally the customer’s responsibility and are determined by the destination country’s customs authorities.

We do not control these fees and cannot predict their amount.

If a customer refuses to pay applicable import charges and the shipment is returned, any refund may be reduced by:

• Return shipping fees
• Customs-related charges
• Carrier handling costs
• Other costs incurred due to refusal or failed delivery

10. Incorrect Shipping Information

Customers are responsible for ensuring that all shipping and contact details provided at checkout are accurate and complete.

If incorrect or incomplete information is provided, delays, failed deliveries, or returned packages may occur.

If you notice an error in your shipping address, please contact us immediately at:

aurelion@aurelionapparel.com

We may not be able to change the shipping address once an order has entered processing or has been dispatched.

11. Failed Delivery Attempts / Undeliverable Orders

If a package cannot be delivered due to reasons such as:

• Incorrect address
• Unclaimed parcel
• Repeated failed delivery attempts
• Refusal of delivery
• Failure to pay customs or import charges

The shipment may be returned to sender or considered undeliverable by the carrier.

In such cases:

• Additional shipping charges may apply for reshipment
• Any refund may be reduced by shipping, return handling, or carrier-related fees
• Original shipping charges may be non-refundable unless required by applicable law

12. Lost, Delayed, or Stolen Packages

If your package appears lost, significantly delayed, or marked as delivered but not received, please contact us as soon as possible.

We may ask you to provide:

• Your order number
• Shipping confirmation details
• Delivery address
• Any relevant carrier information

Please note:

• We may need time to investigate with the shipping carrier
• Carrier investigations can take several business days or longer
• We are not liable for theft or loss occurring after confirmed delivery to the address provided, unless otherwise required by law

We will review each case individually and provide reasonable assistance where possible.

13. Split Shipments

In some cases, your order may be shipped in multiple packages, such as when:

• Items are stocked in different fulfillment locations
• Certain items require separate handling
• Part of your order is delayed or unavailable

If this occurs, you may receive multiple shipment confirmations and separate tracking details.

14. Shipping Restrictions

We reserve the right to limit or refuse shipping to certain locations or customers in situations including but not limited to:

• Carrier service limitations
• Legal or regulatory restrictions
• High-risk fraud concerns
• Sanctioned or restricted jurisdictions
• Force majeure or severe operational disruptions

If we cannot fulfill your order for shipping reasons, we will notify you and, where appropriate, issue a refund.

15. Risk of Loss and Delivery Responsibility

Risk of loss and title for products generally pass to the customer upon:

• Delivery to the shipping address provided, or
• Transfer of the shipment to the carrier, where applicable under relevant law or contractual terms

Customers are responsible for providing a secure delivery location and ensuring that someone is available to receive the package if required.

16. Delays Beyond Our Control

We are not liable for delays caused by events beyond our reasonable control, including:

• Natural disasters
• Extreme weather
• Customs inspections
• Transportation strikes
• Pandemic-related disruptions
• Government restrictions
• Cyber incidents affecting logistics providers
• Carrier system failures

In such cases, we will make commercially reasonable efforts to keep customers informed and assist where possible.

17. Returns Related to Delivery

If you need to return an item after delivery, please review our Returns & Refunds Policy before sending anything back.

Important:

• Do not send returns to the business address unless instructed by our support team
• All returns should be requested and approved in advance
• Unauthorized returns may be delayed, refused, or become ineligible for refund processing

18. Contact Us

If you have any questions about shipping, delivery, tracking, or order dispatch, please contact us:

Aurelion Apparel Ltd
Website: aurelionapparel.com
Email: aurelion@aurelionapparel.com
Phone: +44 7563 826936
Business Address: Flat 18, Florence Court, St. Marys Road, London, NW10 4BH, United Kingdom