Frequently Asked Questions (FAQ)

Welcome to Aurelion Apparel. Below are answers to some of the most common questions about shopping on aurelionapparel.com. If you need additional help, please contact our customer support team at aurelion@aurelionapparel.com.

1. What does Aurelion Apparel sell?

Aurelion Apparel is an online fashion store offering women’s clothing, with a focus on:

• Dresses
• Tops

Our collections are selected to provide stylish, versatile, and wearable pieces for a range of occasions.

2. Where is Aurelion Apparel based?

Aurelion Apparel Ltd is registered in the United Kingdom.

Business Address:
Flat 18, Florence Court, St. Marys Road, London, NW10 4BH, United Kingdom

3. How can I contact customer support?

You can contact us using the following details:

Email: aurelion@aurelionapparel.com
Phone: +44 7563 826936
Website: aurelionapparel.com

For the fastest support, we recommend contacting us by email.

4. How long does it take to process an order?

Orders are generally processed within 1–3 business days after payment is successfully received and verified.

Please note that processing time may be longer during:

• Peak shopping periods
• Sales or promotional events
• Public holidays
• High order volume periods

5. How long does shipping take?

Estimated delivery times may vary depending on your destination and shipping method.

Typical delivery timeframes are:

• Standard Shipping: approximately 5–12 business days
• Processing Time: 1–3 business days before dispatch

Please note that delivery times are estimates and may be affected by:

• Courier delays
• Customs processing
• Weather disruptions
• Remote delivery areas
• Seasonal demand

For more details, please review our Shipping & Delivery Policy.

6. Do you ship internationally?

We may offer shipping to multiple regions depending on service availability.

Shipping options available to your location will be shown at checkout. If your country is not available during checkout, it may mean shipping is currently unavailable to that destination.

International orders may be subject to:

• Customs duties
• Import taxes
• Local handling fees

These charges are generally the customer’s responsibility unless otherwise stated.

7. How can I track my order?

Once your order has been shipped, you may receive a shipping confirmation email containing tracking details (if tracking is available for your shipment).

If you have not received tracking information or need help locating your order, please contact us at:

aurelion@aurelionapparel.com

8. Can I change or cancel my order after placing it?

If you need to change or cancel your order, please contact us as soon as possible after placing it.

Please note:

• Orders can only be changed or cancelled before they enter fulfillment or shipment processing
• Once an order has been packed or dispatched, changes or cancellations may no longer be possible
• If cancellation is no longer available, you may need to wait until delivery and then request a return under our Returns & Refunds Policy

9. What payment methods do you accept?

We accept the payment methods displayed at checkout, which may include:

• Credit cards
• Debit cards
• Other secure online payment methods made available on the Website

All transactions are subject to authorization, security checks, and payment verification where necessary.

For more details, please review our Payments & Billing page.

10. Is checkout secure?

Yes. We take payment security seriously.

To help protect our customers:

• Payments are processed through secure checkout systems
• Transactions may be encrypted
• Payment verification and fraud prevention measures may be applied
• Full card details are not stored directly on our own systems

11. Can I return an item?

Yes, eligible items may be returned in accordance with our Returns & Refunds Policy.

In general, return requests must meet the following conditions:

• Requested within 14 calendar days of delivery
• Item must be unused, unworn, unwashed, and in original condition
• Original tags and packaging should be included
• Return must be approved before being sent back

Please contact us before returning any item.

12. Who pays for return shipping?

Unless the item is defective, damaged, or incorrect due to our error, customers are generally responsible for return shipping costs.

We recommend using a trackable shipping service and keeping proof of postage.

13. How long do refunds take?

Once an approved return is received and inspected, refunds are generally processed to the original payment method.

Please allow approximately 5–10 business days for the refund to appear, depending on:

• Your bank
• Card issuer
• Payment provider
• International processing times (if applicable)

14. What if I receive a damaged or incorrect item?

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Please include:

• Your order number
• A brief description of the issue
• Clear photos of the item
• Photos of the packaging if relevant

Once reviewed, we will work with you to provide an appropriate solution.

15. Do you offer exchanges?

Exchanges may be available depending on stock availability.

If you would like a different size, color, or style, please contact us first. In some cases, you may be asked to return the original item (if eligible) and place a new order separately.

16. Why was my payment declined?

A payment may be declined for several reasons, including:

• Incorrect card details
• Insufficient funds
• Bank authorization failure
• Expired card
• Security or fraud screening
• Temporary banking restrictions
• Technical issues during checkout

If your payment is declined, please:

• Double-check your billing details
• Try another payment method if available
• Contact your bank or payment provider
• Contact us if you need further assistance

17. Will I receive an order confirmation email?

Yes, after placing an order, you will usually receive an order confirmation email.

This email confirms that we have received your order request. Please note that order confirmation does not always guarantee final acceptance if later issues arise such as:

• Product unavailability
• Payment verification problems
• Fraud review
• Incorrect customer information

18. Do you store my payment details?

We do not store full payment card details on our own systems.

Payments are handled by secure third-party payment processors, and payment-related information is processed in accordance with applicable security practices.

19. How do I know my personal information is protected?

We take reasonable steps to protect your personal information through administrative, technical, and organizational measures.

For full details on how we collect, use, and protect your information, please review our Privacy Policy.

20. Can I unsubscribe from marketing emails?

Yes. If you have subscribed to promotional emails, you can unsubscribe at any time by:

• Clicking the unsubscribe link in the email, or
• Contacting us at aurelion@aurelionapparel.com

Please note that even if you unsubscribe from marketing emails, we may still send you essential service emails related to your orders or account activity.

21. Do you have a physical store?

At this time, Aurelion Apparel operates primarily as an online store.

Our business contact address is:

Flat 18, Florence Court, St. Marys Road, London, NW10 4BH, United Kingdom

Please note that this address is for business correspondence and customer support purposes. It may not be a public retail storefront.

22. Where can I find your store policies?

You can review our important store policies on the Website, including:

• Payments & Billing
• Returns & Refunds
• Shipping & Delivery
• Privacy Policy
• Terms of Service
• Cookie Policy

These pages explain important details about ordering, payments, delivery, returns, privacy, and your use of the Website.

23. How can I contact you if my question is not listed here?

If your question is not answered above, please contact us and we will be happy to help.

Aurelion Apparel Ltd
Website: aurelionapparel.com
Email: aurelion@aurelionapparel.com
Phone: +44 7563 826936
Business Address: Flat 18, Florence Court, St. Marys Road, London, NW10 4BH, United Kingdom

If you need any further assistance, thank you for contacting Aurelion Apparel.