Payments & Billing

Effective Date: March 26, 2026

Welcome to aurelionapparel.com. This Payments & Billing Policy explains how payments are collected, verified, and managed when you place an order with Aurelion Apparel Ltd (“we”, “our”, “us”). By purchasing from our website, you agree to the terms outlined below.

1. Overview

At Aurelion Apparel Ltd, we aim to make the checkout process secure, simple, and transparent. All transactions placed on aurelionapparel.com are subject to payment approval, billing verification, and order review where necessary.

This policy applies to all purchases made through our online store for women’s fashion products, including dresses and tops.

2. Accepted Payment Methods

We accept the payment options that are made available at checkout. Depending on your location and device, available payment methods may include:

• Major credit cards
• Debit cards
• Other secure digital payment methods shown during checkout

The list of available payment methods may be updated from time to time without prior notice.

3. Payment Security

Your payment security is important to us.

To help protect customers and prevent unauthorized transactions:

• Payments are processed through secure, encrypted checkout technology
• Sensitive payment information is handled by certified third-party payment processors
• We do not store full card details on our own systems
• Transactions may be screened for fraud prevention and risk assessment

If unusual activity is detected, your order may be temporarily held for review.

4. Billing Information Requirements

When placing an order, you agree to provide current, complete, and accurate billing information, including:

• Full name
• Billing address
• Payment method details
• Contact email address
• Telephone number (if requested)

Incorrect or incomplete billing information may result in:

• Delayed payment confirmation
• Failed transaction processing
• Additional verification requests
• Order cancellation if payment cannot be validated

5. Payment Authorization

When you submit an order, the payment method you provide may be subject to an authorization check by your bank or payment provider.

Please note:

• An authorization does not automatically mean the order has been accepted for shipment
• In some cases, your bank may place a temporary hold on funds
• Orders may be reviewed before final confirmation if flagged for billing or security reasons

We reserve the right to decline any order where payment authorization is unsuccessful or suspicious activity is detected.

6. Order Review and Verification

For the protection of our customers and our business, some orders may be manually or automatically reviewed before processing.

This may happen if:

• Billing and shipping information do not match
• The order value is unusually high
• Multiple failed payment attempts occur
• The transaction is identified as higher risk by our payment systems

If needed, we may contact you to request additional confirmation before dispatching your order.

7. Pricing and Currency

All product prices are displayed in the currency shown on the website or at checkout.

Please be aware:

• The final charged amount will reflect the price shown at the time the order is placed
• If your bank account is held in another currency, your bank or card provider may apply exchange rates
• International card issuers may also charge additional conversion or foreign transaction fees

Any such bank fees are outside our control and are not charged by Aurelion Apparel Ltd.

8. Taxes and Duties

Where applicable, taxes may be included in the order total or displayed at checkout.

For international orders:

• Customs duties
• Import taxes
• Clearance fees
• Local handling charges

may be charged by the destination country’s customs authority or courier.

Unless otherwise stated on the website, these charges are the responsibility of the customer.

9. Order Confirmation and Billing Receipt

After a successful checkout, you will usually receive an order confirmation email sent to the email address provided at purchase.

This confirmation typically includes:

• Order number
• Purchased items
• Billing summary
• Shipping details (if available)
• Contact information for support

Please note that receiving an order confirmation means we have received your order request, but it does not always guarantee final acceptance if later issues arise (such as stock discrepancies, fraud review, or payment verification problems).

10. Failed, Rejected, or Interrupted Payments

A transaction may fail or not complete successfully for reasons such as:

• Card issuer rejection
• Incorrect card number, expiry date, or security code
• Insufficient available funds
• Temporary banking restrictions
• Browser or network interruption during checkout
• Security validation failure

If your payment does not go through:

1. Double-check the information entered
2. Try again after a short time
3. Use another available payment method
4. Contact your bank if the issue continues
5. Reach out to us if you need support

11. Refunds to Original Payment Method

Where a refund is approved under our store policies, it will be returned to the same original payment method used for the order whenever possible.

Refund timing may vary depending on:

• Your payment provider
• Card issuer processing times
• Banking institution policies
• International settlement delays (if applicable)

In most cases, approved refunds are reflected within 5–10 business days, though some banks may require additional time.

For full refund eligibility and conditions, please review our Returns & Exchanges Policy.

12. Cancellations Before Shipment

If you need to cancel an order shortly after placing it, please contact us as soon as possible.

Please understand:

• Orders can only be cancelled before they enter fulfillment or shipment processing
• If the order has already been prepared or dispatched, cancellation may no longer be possible
• In such cases, you may need to wait for delivery and follow our return procedure

If a cancellation is approved before shipment, any eligible payment reversal or refund will be issued to the original payment method.

13. Duplicate Charges or Billing Concerns

If you believe you have been charged more than once, or if you notice an unexpected billing issue, please contact us before opening a payment dispute.

Sometimes what appears to be a duplicate charge may actually be:

• A temporary authorization hold
• A pending transaction that later disappears
• A failed attempt that has not yet been released by your bank
• A separate order placed more than once

We will review the transaction and help clarify or resolve the issue as quickly as possible.

14. Chargebacks and Payment Disputes

If you experience any issue with your order, we strongly recommend contacting us directly first.

Many concerns can be resolved quickly through customer support, including:

• Missing order updates
• Delayed shipment
• Refund questions
• Billing clarifications
• Product issues after delivery

If a chargeback or payment dispute is initiated, we may provide relevant records to the payment processor or card network, including:

• Order details
• Billing and shipping information
• Tracking confirmation
• Customer communication history
• Refund or policy records

15. Fraud Prevention Rights

To maintain a secure shopping environment, Aurelion Apparel Ltd reserves the right to:

• Refuse transactions suspected of fraud or abuse
• Hold orders for additional review
• Cancel orders that cannot be verified
• Limit repeated failed payment attempts
• Decline service where misuse of the payment system is suspected

If a valid payment has already been captured for a cancelled order, the applicable refund will be processed in accordance with our internal review and store policies.

16. Changes to This Policy

We may revise this Payments & Billing Policy from time to time to reflect:

• Updates to payment methods
• Operational changes
• Legal or compliance requirements
• Fraud prevention practices
• Improvements to checkout security

The most current version will always be posted on this page with an updated Effective Date.

17. Contact Information

If you have questions about billing, payment verification, or any payment-related issue, please contact us:

Aurelion Apparel Ltd
Website: aurelionapparel.com
Email: aurelion@aurelionapparel.com
Phone: +44 7563 826936
Business Address: Flat 18, Florence Court, St. Marys Road, London, NW10 4BH, United Kingdom